Terms & Conditions

Last updated: 27-01-2026

Welcome to Dvikk Ads. By accessing or using our website, platform, and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing this website or using any service provided by Dvikk Ads, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please do not use our website or services.

2. About Dvikk Ads

Dvikk Ads is a messaging and marketing automation platform that provides services including but not limited to:

• WhatsApp Messaging & Automation

• RCS Messaging

• SMS & IVR Solutions

• Virtual WhatsApp Numbers

• Chatbots & Campaign Management

• Promotional and Utility Messaging Services

3. Eligibility

To use our services, you must:

• Be at least 18 years of age

• Have the legal authority to enter into a binding agreement

• Use our services only for lawful business or personal purposes

4. User Responsibilities

By using our platform, you agree that you will:

• Provide accurate and complete information during registration

• Obtain proper customer consent (opt-in) before sending any marketing or promotional messages

• Comply with applicable laws, TRAI regulations, WhatsApp policies, and other messaging platform guidelines

• Not use the services for spam, fraud, misleading, or illegal activities

5. Messaging & Opt-In Compliance

Users are solely responsible for ensuring that:

• Recipients have explicitly opted in to receive messages

• Opt-out requests (e.g., STOP) are honored immediately

• Messages comply with platform policies and local regulations

Dvikk Ads is not responsible for any penalties, bans, or legal action arising from non-compliance.

6. Account Suspension & Termination

We reserve the right to:

• Suspend or terminate accounts without prior notice if misuse, abuse, or policy violation is detected

• Restrict services if required by law, platform providers, or regulatory authorities

No refunds will be provided in case of suspension due to policy violations.

7. Payment & Billing

• All pricing, credits, and plans are subject to change without prior notice

• Payments once made are non-refundable unless explicitly stated

• Usage-based services will be charged as per applicable rates

8. Intellectual Property

All content, logos, trademarks, designs, software, and materials available on the Dvikk Ads website are the intellectual property of Dvikk Ads and may not be copied, reproduced, or redistributed without written permission.

9. Service Availability

We strive to provide uninterrupted services; however:

• We do not guarantee 100% uptime

• Services may be temporarily unavailable due to maintenance, upgrades, or technical issues

• Dvikk Ads is not liable for any business loss due to service downtime

10. Third-Party Platforms

Our services rely on third-party platforms such as WhatsApp, telecom operators, and messaging providers. Dvikk Ads is not responsible for:

• Policy changes by third-party providers

• Message delivery failures beyond our control

• Account restrictions imposed by external platforms

11. Limitation of Liability

Dvikk Ads shall not be liable for:

• Any indirect, incidental, or consequential damages

• Loss of data, revenue, or business opportunities

• Legal actions arising from user-generated content or misuse of services

Use of our platform is at your own risk.

12. Indemnification

You agree to indemnify and hold harmless Dvikk Ads from any claims, damages, penalties, or expenses arising from:

• Violation of these Terms

• Breach of laws or platform policies

• Misuse of messaging or automation services

13. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page, and continued use of the services constitutes acceptance of the revised terms.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

15. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact us through the details provided on our Contact Us page.