Privacy Policy

At Dvikk Ads (referred to as “we”, “our”, “us”), we respect your privacy and are committed to protecting the personal data of our users, clients, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or visit our website.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Services Covered Under This Policy

This Privacy Policy applies to all services offered by us, including:

• WhatsApp Official / WhatsApp Business API

• WhatsApp Virtual Numbers & Virtual WhatsApp Solutions

• RCS Messaging Panel

• Social Media Marketing Services

• (Future services) Bulk SMS & Bulk Voice Calling Solutions

2. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name

• Email address

• Phone number

• Company / Business name

• Billing and payment-related details

b) Business & Messaging Data

• Sender IDs, templates, and message content (for WhatsApp, RCS, SMS, Voice)

• Campaign data, delivery reports, analytics, and logs

• WhatsApp Business profile information (as required for API setup)

c) Technical Information

• IP address

• Browser type and device information

• Website usage data (pages visited, time spent, interactions)

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and manage our services

• Activate and manage WhatsApp, RCS, and messaging panels

• Send transactional, service-related, or onboarding communications

• Improve service performance, security, and user experience

• Provide customer support and resolve issues

• Comply with legal, regulatory, and platform requirements

We do not sell or rent your personal data to any third party.

4. WhatsApp, RCS & Messaging Compliance

• For WhatsApp Official / API, all messaging is governed by WhatsApp’s policies.

• Users are responsible for ensuring opt-in consent from their customers before sending messages.

• We do not allow spam, illegal, misleading, or prohibited content on any platform.

• RCS, SMS, and Voice services must comply with applicable telecom and regulatory guidelines.

Failure to comply may result in suspension or termination of services.

5. Data Sharing & Third Parties

We may share limited data only when necessary with:

• Authorized technology partners (WhatsApp BSPs, telecom providers, RCS platforms)

• Payment gateways for transaction processing

• Legal or regulatory authorities if required by law

All third parties are required to maintain strict confidentiality and data protection standards.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data against:

• Unauthorized access

• Data loss or misuse

• Alteration or disclosure

However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

• We retain personal and business data only for as long as necessary to provide services or meet legal obligations.

• Messaging logs and reports may be retained for compliance, analytics, and dispute resolution purposes.

You may request deletion of your data, subject to regulatory and contractual requirements.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance

• Analyze traffic and user behavior

• Enhance user experience

You can control cookies through your browser settings.

9. User Responsibilities

By using our services, you confirm that:

• You have proper consent from recipients before sending messages

• Your content complies with applicable laws and platform policies

• You will not misuse messaging services for spam or unlawful activities

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services indicates acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your data, you can contact us at:

Email: conact@dvikk.com
Phone: +91 - 8441010377
Website: www.dvikk.com